Frequently Asked Questions

Can I place orders through the phone?

No, we do not accept phone orders.

How do I place orders?

Place orders through our website by clicking “ORDER NOW,” or by ordering through DoorDash, Grubhub, or Ubereats.

I have a Food Allergy, what can I eat?

We make all our food on shared equipment in our kitchen, all of which process wheat, dairy, eggs, soy, sesame, peanuts, tree nuts, fish, and shellfish. If you or someone in your party has a severe allergy, please know that while we do our best to prevent cross-contamination, we are not an allergy-free restaurant.

How I can schedule orders for a later date?

Place orders online through our website by clicking “ORDER NOW.” At checkout, select the date and time of the pickup or delivery up to four days ahead.

How do I inquire about catering orders for pickup, drop-off, or full service events?

Fill out the catering inquiry form through our website under “Catering.” Our team will get back to you within two business days.

For pickups or drop-offs, you may also order through our partner, ezCater.

I have a Food Allergy, can I eat the sauces?

We make all our sauces on shared equipment in our kitchen, all of which process wheat, dairy, eggs, soy, sesame, peanuts, tree nuts, fish, and shellfish. If you or your recipient has a severe allergy, please know that while we do our best to prevent cross-contamination, we are not an allergy-free restaurant. Please reach out to our team for any questions or concerns regarding this through our email at hello@rolines.com.

All of our sauces are vegan.

What is the shelf life?

The shelf life of Roline’s sauces are 18 months from the production date. You can find the “Best By” date stamped on the bottle.

Is the sauce shelf-stable or does it need to stay cold?

Roline’s sauces are shelf-stable. Refrigerate after opening.

Who is your shipping carrier?

United States Postal Service (USPS). Please provide your complete address (including apartment, suite, or unit number) and review for accuracy before finalizing your order. This will ensure your package arrives correctly and without delay.

Where do you deliver?

WINTER WEATHER ADVISORY: Due to inclement weather and volume from certain holidays, some packages may be delayed with the mail carrier.

We ship our sauces within the United States and Canada.

Is Roline's available for purchase internationally?

Roline’s is currently only available for sale within the United States (including Puerto Rico and Guam) and Canada. We hope to be able to offer international purchase and shipping in the future.

Shipping dates and pricing are determined by location/availability. 

Do you accept returns?

We do not accept returns.

If you encountered an issue with your order, please email support@rolines.com and let us know what’s going on. We will do our best to make it right.

Where is my order?

You’ll get an email confirmation immediately after you place your order and receive another email with tracking once your order is being processed for shipment. 
If you do not receive a confirmation email, please check your spam/junk folder.

How can I update information I incorrectly provided in my purchase order?

We are unable to access your personal information in our ordering platform. However, we can update information in our shipping platform, therefore, please contact us at support@rolines.com for assistance. We suggest creating an account for ease of information updates and repeat ordering.

How do I place orders shipping to multiple addresses?

At this time, our site is able to process orders with one shipping address at a time.

Do you ship merch internationally?

Yes, we ship our merch worldwide.

Do you accept returns?

We do not accept returns. All merchandise is final sale.